Refund Policy

At AI Tools Academy, we are committed to your satisfaction and stand behind the quality of our educational courses. This Refund Policy explains the terms and conditions under which refunds are processed for course purchases made through our website at https://coursify-xi.vercel.app/.

1. Standard Refund Policy

1.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 calendar days of your purchase date, subject to the conditions outlined in this policy.

1.2 Eligibility Criteria

To be eligible for a refund under our standard policy, the following conditions must be met:

• The refund request is submitted within 30 calendar days of the original purchase date
• You have consumed less than 30% of the course content (measured by video completion, downloaded materials, and completed assignments)
• You have not previously received a refund for the same course
• The course was purchased directly through our website (not through third-party platforms)
• Your account is in good standing with no violations of our Terms & Conditions
• You have not completed and received a certificate of completion for the course

1.3 Refund Period Calculation

The 30-day refund period begins at 12:00 AM (midnight) on the date your payment is processed and you receive access to the course. The deadline for requesting a refund is 11:59 PM on the 30th day.

Purchase Date	Refund Request Deadline
January 1, 2025	January 31, 2025 at 11:59 PM
February 15, 2025	March 17, 2025 at 11:59 PM

2. How to Request a Refund

2.1 Refund Request Process

To request a refund, please follow these steps:

1. Log in to your account on our website at https://coursify-xi.vercel.app/
2. Navigate to "My Courses" and locate the course you wish to refund
3. Click "Request Refund" or contact our support team directly
4. Complete the refund request form including:
   • Order number or transaction ID
   • Course name and purchase date
   • Reason for refund request (optional but helpful)
   • Any feedback about your experience (optional)
5. Submit your request and await confirmation

2.2 Alternative Contact Methods

If you cannot access your account or prefer to request a refund directly, you may contact us:

• Email: [email protected]
• Phone: +1 539 527 6789 (Monday-Friday, 9 AM - 5 PM Arizona Time)
• Mail: AI Tools Academy, Attn: Refunds Department, 297 Margarete Corners, West Myah, AZ 70333, United States

2.3 Required Information

To process your refund request efficiently, please provide:

• Your full name as it appears on the purchase
• Email address associated with your account
• Order number or transaction ID (found in your purchase confirmation email)
• Original payment method details (last 4 digits of credit card or PayPal email)
• Reason for refund request (optional but appreciated)

3. Refund Processing

3.1 Review and Approval

Once we receive your refund request:

• Initial Acknowledgment: You will receive an email confirmation within 24 hours acknowledging receipt of your request
• Review Period: Our team will review your request within 3-5 business days to verify eligibility
• Decision Notification: You will be notified via email whether your refund has been approved or denied
• Appeal Process: If denied, you may provide additional information or appeal the decision within 7 days

3.2 Refund Methods and Timing

Approved refunds will be processed as follows:

Payment Method	Processing Time	Additional Notes
Credit/Debit Card	5-10 business days	Refund appears as a credit on your statement
PayPal	3-5 business days	Refund credited to your PayPal account
Bank Transfer	7-14 business days	International transfers may take longer

Important: Refunds are issued to the original payment method used for purchase. We cannot process refunds to different accounts or payment methods for security reasons.

3.3 Account Access After Refund

Upon approval of your refund:

• Your access to the course content will be immediately revoked
• You will no longer be able to view course videos, download materials, or access course resources
• Any certificates or credentials earned will be invalidated
• Downloaded course materials must be deleted from your devices

4. Non-Refundable Items and Exceptions

4.1 Non-Refundable Courses and Services

• Completed Courses: Courses where you have viewed more than 30% of the content or received a certificate of completion
• Expired Refund Period: Courses purchased more than 30 days ago
• Bundle Purchases: Individual courses within discounted bundles (entire bundle must be refunded)
• Promotional Courses: Courses obtained through special promotions, giveaways, or at zero cost
• Third-Party Purchases: Courses purchased through platforms other than our official website
• Subscription Services: Monthly or annual subscriptions (see Section 5 for subscription-specific policies)
• Gift Purchases: Courses purchased as gifts after redemption by the recipient
• Lifetime Access Upgrades: Add-on purchases for extended access periods

4.2 Partial Refunds

We do not offer partial refunds. If you purchase a course bundle and wish to return only some courses, you must return the entire bundle for a full refund (subject to eligibility requirements).

4.3 Repeated Refund Requests

To prevent abuse of our refund policy:

• Users who request refunds for more than 3 courses within a 12-month period may have their accounts flagged for review
• We reserve the right to deny refund requests from users with a pattern of enrolling in courses, consuming content, and requesting refunds
• Accounts found to be abusing the refund policy may be suspended or permanently closed

5. Subscription Refund Policy

5.1 Monthly Subscriptions

If you have an active monthly subscription:

• First Payment: Eligible for full refund within 7 days of initial subscription purchase
• Subsequent Payments: Not eligible for refunds after the 7-day initial period
• Cancellation: You may cancel at any time to prevent future charges, but no refund will be issued for the current billing period
• Access Continuation: You retain access to subscription content until the end of your current billing period after cancellation

5.2 Annual Subscriptions

If you have an annual subscription:

• Refund Window: Eligible for prorated refund within 30 days of purchase if you've accessed less than 10% of available content
• Calculation: Refund amount = (Annual fee ÷ 12 months) × Remaining months, minus processing fees
• After 30 Days: No refunds available, but you may cancel to prevent auto-renewal

5.3 Auto-Renewal Charges

• We send reminder emails 7 days before auto-renewal
• If you forget to cancel and are charged, contact us within 48 hours for a possible refund consideration
• Refunds for auto-renewal charges are granted at our discretion on a case-by-case basis

6. Special Circumstances

6.1 Technical Issues

If you experience technical difficulties preventing you from accessing course content:

• Contact our technical support team immediately at [email protected]
• We will work to resolve technical issues within 48 hours
• If we cannot resolve the issue within 5 business days, you may be eligible for a full refund regardless of the 30-day window
• Document any technical issues with screenshots or error messages to expedite resolution

6.2 Medical or Personal Emergencies

We understand that life circumstances can change unexpectedly. If you experience:

• Serious illness or medical emergency
• Death of an immediate family member
• Unexpected job loss or financial hardship
• Other extraordinary circumstances

Please contact us at [email protected] with documentation of your situation. We will review your request on a case-by-case basis and may offer:

• Extended refund consideration beyond the 30-day window
• Course credit for future use
• Subscription pause or deferment
• Payment plan arrangements

6.3 Course Content Changes

If we make significant changes to a course you've purchased:

• You will be notified via email at least 14 days in advance
• If changes substantially alter the course value or content, you may request a refund within 14 days of the notification
• Minor updates, corrections, or content improvements do not qualify for refunds

7. Chargebacks and Payment Disputes

7.1 Contact Us First

Before initiating a chargeback or payment dispute with your financial institution:

• Please contact us directly to resolve the issue
• Most concerns can be resolved quickly through our customer service team
• Chargebacks result in additional fees and complications for both parties

7.2 Chargeback Consequences

If you initiate a chargeback instead of requesting a refund through proper channels:

• Your account will be immediately suspended pending investigation
• Access to all courses and content will be revoked
• We will contest illegitimate chargebacks with documentation of service delivery
• If the chargeback is found to be fraudulent, your account will be permanently closed
• You may be held liable for chargeback fees and legal costs if fraud is proven

7.3 Legitimate Disputes

If you have a legitimate dispute (unauthorized charge, duplicate charge, etc.):

• Contact us immediately at [email protected]
• We will investigate and resolve the issue within 3-5 business days
• If we confirm an error on our part, we will issue an immediate refund and apologize for the inconvenience

8. Refund Alternatives

Instead of a refund, we may offer the following alternatives depending on your situation:

8.1 Course Exchange

• Exchange your current course for a different course of equal or lesser value
• One-time exchange allowed within 30 days of purchase
• Applies if the course doesn't meet your needs but you're interested in other topics

8.2 Course Credit

• Receive credit equal to your purchase amount to use toward future courses
• Credits are valid for 12 months from issue date
• Can be combined with promotional discounts
• Non-transferable and non-refundable

8.3 Extended Access

• If you need more time to complete the course, we may offer extended access instead of a refund
• Additional 30-90 days of access depending on circumstances
• Available for students facing temporary challenges

9. Processing Fees and Deductions

9.1 Standard Refunds

For refunds processed through our standard 30-day policy:

• Full purchase amount is refunded
• No processing fees or deductions apply
• Original shipping fees (if applicable) are non-refundable

9.2 Special Circumstance Refunds

For refunds granted outside the standard policy (after 30 days, excessive consumption, etc.):

• We may deduct payment processing fees (typically 3-5% of purchase amount)
• Administrative fees may apply ($10-25 depending on transaction complexity)
• You will be informed of any deductions before the refund is processed

9.3 International Transactions

For purchases made in currencies other than USD:

• Refunds are processed in the original transaction currency
• Currency conversion fees charged by your financial institution are not refundable
• Exchange rate fluctuations may result in a different amount received than originally paid

10. Contact Information for Refund Inquiries

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Take effect immediately upon posting
• Not affect refund requests submitted before the change date
• Be communicated via email to active subscribers for significant changes

Your purchase of courses after changes to this policy constitutes acceptance of the modified terms.

12. Fair Use and Policy Integrity

Our refund policy is designed to ensure fair treatment for all customers while protecting against abuse. We trust our students to use this policy in good faith. However:

• We monitor refund patterns and usage data
• Accounts demonstrating patterns of abuse may be restricted
• We reserve the right to deny refund requests that violate the spirit of this policy
• Legal action may be taken against fraudulent refund activities

This Refund Policy is part of our Terms & Conditions. By making a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy. We appreciate your business and are committed to your satisfaction and success in your AI learning journey.